The New Public Administration rejects the definition as value-free. The study of formal organisation, its structures and processes is of secondary importance to the new theorists.
With the changing times, it sought to have organisational changes. The New Public Administration was to have increasing orientation towards changing reality.
It was to influence policies which can improve the quality of working life, as well as have competence to implement such polices.
This new administration was to have more orientation towards measuring the impact of laws on citizens rather than resting content with their mechanical application. It was to be more normative and less neutral